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by Steve
Monday, January 16, 2006
Yesterday Ox and I and my wife rode down to Biggs Harley. Biggs is a Harley dealership in San Marcos, CA. We didn't have anything to do, so I suggested riding down there just to look at bikes.
We got there, and sure enough there were lots of shiny new Harleys with signs on them saying "Please Sit On Me".
However, I saw this used 2005 Ultra Classic, with 3,500 miles on it, black cherry paint, all stock. They had it priced for $19,600. If you remember last October, I wrote that I wanted to buy a touring bike, and couldn't make up mind between a Harley or Yamaha. Well, I still hadn't made up my mind, and I was getting impatient with myself.
I sat on the bike, and then my wife got up on the back. She really found it comfortable, claiming the passenger seat was wider than the one on my Road Star, and really enjoyed the large backrest on the tour pack (and mini arm-rests too). The rider seat felt pretty good, perhaps being a used bike.
I was sold. Well actually, we've sat on Ultras and Electras before, as well as the Yamaha Venture and Tour Deluxe. But I guess it was a combination of her telling me that this was very comfortable, plus the fact that I needed to get serious about buying one, plus it was a color that I really liked, plus we had saved up a bunch of money to afford one, and that my feet could touch the ground on this thing (short legs!)
I confirmed with her again that she felt comfortable, even asking her if she thought it was more comfortable than sitting on the Road Star. "Oh yes", she replied. And that's really why I set about to buy a touring bike, so that she could be as comfortable as possible. I've learned that a having a woman on back complaining about her sore butt and sore knees almost ruins a good day of riding. Plus, she keeps falling asleep after a meal, and I feel better with her having the wide back support on the tour pack.
So I talked to a sales guy, and he ran down the numbers for me. But I couldn't buy the bike right then. Remember, I rode my Road Star there, and I couldn't ride two bikes back home. So, the three of us headed home and planned to come back in Ox's truck. While at home, my wife and I rechecked the balance in our savings and checking, and yup, we had saved up enough money.
We got back to Biggs, and I told the sales guy I was going to write a check for the full amount. "No way" he said. They don't accept personal checks over $5,000 dollars, only cashier's checks. Or at least if they did, they would have to hold the bike for 10 days until the check cleared. I couldn't believe it! Any car dealership will take a personal check for the whole amount. Heck, when I bought my Road Star, they took a check for the whole amount as well.
Ox mentioned that I could use my Bank debit card instead, because then it would automatically debit my account. However, Biggs also said "No way", because they consider that a credit card and that they don't do charges over $5,000.
Then they said I could finance the bike through Harley, and then pay off the balance in a few days, to avoid interest. So we talked about that, and soon discovered that when financing a bike, Biggs won't let me ride it off the lot unless I had full coverage on the bike. Well, I couldn't call my agent because it was a holiday weekend (MLK day). But they said their "preferred agent" could hook me up right now. I said "No way". I want MY agent.
The only thing we could do was put some money down as a deposit, and have them hold the bike until Tuesday. Then I could go to the bank and get a cashier's check for the full amount. And so that's the plan.
So, tomorrow I plan to be riding a 2005 Ultra Classic down the freeway. I was disappointed that Biggs wouldn't take a personal check. Maybe all Harley dealers are like this? I dunno. At least not all Yamaha dealers are like that. I wonder if it's a conspiracy to get people to finance through Harley!
Labels: Bad Customer Service, Biggs Harley Davidson, California Harley Davidson Dealerships
You'll love the Ultra Classic. I've been eyeing one myself. Currently ride as Road King.
Are you going to buy the intercom system? Doesn't the Classic come with the plugs built in?
Nice re-design, but you seem to have lost the link to my site in the process. Any chance of putting it back up?
Thanks.
By Shouting Thomas, at 1/17/2006 06:28:00 AM
just bough a 2006 Road King- wrote a check no problem. They even delivered by bike and picked up my old trade in for free (bought in December in the snow)
By , at 1/23/2006 10:27:00 AM
Other So-Cal Harley Dealers aren't that lame! Maye they've been burned one too many times :)
By , at 1/23/2006 08:37:00 PM
Congrats on the new scoot Steve, you guys are gonna love the Ultra.....that's my next bike. Got 2 freinds that have 05 black cherry Ultra's...sweeeeeet looking machine.
Russ
By Russ K, at 1/30/2006 07:56:00 AM
A friend of mine just quit his job working for Harley finance in Carson City. Bigg's Harley uses them and that is the scam. Is there a bike in there for 5G's? Not usually, unless you like Sportsters. And who really rolls with that much cash in this day in age, in this cashless society? They want you to use there financing and insurance. Damn the Man! Damn the Man! Ruined everything.
By , at 4/02/2007 10:56:00 AM
BIGGS HAS HAD A "BIGG" LAYOFF, CLOSED IT'S OCEANSIDE STORE AND HAS THE SUPERSTORE IN SAN MARCOS UP FOR SALE. IT WILL BE A TOUGH SALE BECAUSE RICHARD LILLIBRIDGE HAS SO MUCH INVESTED IN THE NEW BUILDING AND A HORRIBLE LOCATION. TOO BAD BECAUSE RICHARD IS ONE OF THE ALL-TIME GOOD GUYS -- DOES A LOT FOR CHARITY -- I THINK HIS BIGGEST PROBLEM IS THE SALES STAFF. NOT FRIENDLY AND DON'T DEAL. BUT THEY ARE A HECK OF A LOT BETTER THAN SAN DIEGO HARLEY. THEY REMIND ME OF THE JOHN MAYER SONG "VULTURES." NEW YORK MYKE NEEDS TO QUIT SPOUTING OFF ON TV COMMERCIALS AND START OVERSEEING WHAT HIS PEOPLE ARE DOING. HIS SERVICE DEPARTMENT IS TRAINED IN THE ART OF RIPOFF, AND THE LAST TIME (YEARS AGO) I HAD A BIKE SERVICED THERE, THE KID SCRATCHED MY PAINT USING A DIRTY CLOTH TO CLEAN THE BIKE. AND IF YOU SAY SOMETHING TO MYKE YOU'LL GET BLOWN OFF..HE'LL TELL YOU HIS PEOPLE ARE THE BEST AROUND. THE PARTS GUYS ARE THE BEST AND THE ONLY REASON I STILL WALK IN THE DOOR. BUT EL CAJON IS THE ONLY WAY TO GO. (NOTICE THEY ARE EXPANDING WHILE OTHERS ARE CLOSING?) GREAT SALES, GREAT WRENCHES, HONESTY AND INTEGRITY. AND NO, I DON'T WORK THERE, BUT I'VE BOUGHT MY LAST 3 BIKES THERE FROM ERIC DIAZ AND JEFF PERKINS. THEY KNOW THE VALUE OF REPEAT BUSINESS. I WON'T EVEN MENTION HOW LAME SWEETWATER IS -- IT'S SO FAR IN THE BOONIES YOU HAVE TO TAKE A SOUTHWEST FLIGHT TO GET THERE. FEELS LIKE A BIKER K-MART. I GIVE IT ANOTHER YEAR BEFORE THEY REALIZE THEY OVERBUILT LIKE RICHARD AND THEY CAN'T KEEP UP THE OVERHEAD. QUAID HAS THE LAZIEST BUNCH I'VE EVER SEEN, AND THEIR OWNER DOES NOTHING OUT OF HIS OWN POCKET FOR CHARITY. BOTTOM LINE: WHEN ARE SOUTHERN CAL HARLEY DEALERS GOING TO GET IT THROUGH THEIR HEADS THAT A FRIENDLY SMILE, A HANDSHAKE, AND A GOOD HONEST DEAL AND SERVICE IS THE WAY TO GO? IT'S NOT JUST ABOUT FREE BURGERS ON SUNDAY. STOP THE GOUGING AND YOU'LL KEEP THE DOORS OPEN.
By , at 1/15/2008 08:25:00 AM
Have to agree with the previous poster about Eric at El Cajon HD. I also like El Cajon's parts people - they are pretty sharp. I find the parts at S.D. H.D. are OK, as well as SOME of their service department. If you know the right service person to ask for, you get good service. NY Mike F%$#'d a whole bunch of ex-employees. They were laid off, but when they went for unemployment, they were told they were fired. No more bike purchases from S.D. H.D. from me!!
By , at 3/28/2008 09:34:00 AM
The latest of many Biggs irritations: Mid-Feb - Made call to request 2 new tires and to have my heated grips replaced under warranty. Biggs didn't initially have tires for one of Harley's most popular models (Touring), so I waited. Feb 29th - Get call - tires in. Made appointment for March 15th to get tires and grips replaced. Also made appointment to get tires on my Buell replaced on March 22nd. Ticket started on the 29th. March 15th - Came in for first appointment, and left the bike. March 18th - Get a call that there are no heated grips in stock, BUT an order with an overnight delivery has been made (bike is apart - would have thought they'd check part availability BEFORE disassembly). March 21st - Get a call - grips are on backorder for a couple weeks. I need a bike for the weekend because I'm bringing the Buell in for tires and won't have a ride. My Ultra gets slammed together. I swap bikes. Because of the rush, it isn't cleaned and I have to ride with blue tires for a few weeks. No big deal - they'd clean it after the grips were replaced. April - Don't remember the day, but it was between the 1st-4th, get a call from Biggs . Grips are in. Can't bring it back until April 15th, though, because of a vacation conflict. April 15th - Drop bike off after about 3:PM to get the grips replaced. Tell them I'll be in the following afternoon to get the bike. April 16th - Show up about 2:45. THEY HAVEN'T EVEN STARTED WORKING YET. It may seem nitpicky, but since the bike HAD ALREADY SPENT A WEEK THERE waiting for the grips in March, I assumed someone would have at least started on it to make sure it was done early just in case they ran into more snags. For example, what would have happened if, at 6:20 PM when it was finally ready, they still couldn't get the grips working. Would I have to walk back to Poway? I had no ride other than the one I was depending on. Oh yeah, when they rolled it out, the tires were still blue.
By Another Burned Biggs Customer, at 4/17/2008 10:30:00 AM
You're crazy I would have never bought the bike there I would have took my money else where.
By , at 10/03/2008 04:45:00 PM
Lotsa dealers don't take personal checks for delivery. Deposit, yes. Delivery? I think only the ones who have never had a $15,000 bounced check still take personal checks and let folks ride off with the bike. In our state, we can't even hold the titlework two weeks for the check to clear as we might go over the time limit imposed upon us by DMV.
Sucks, but this day and age, hey, people will rip off a dealer (or anyone, really) and not even think twice about it.
And for the record, it's Harley Credit's rule about full coverage, not any one dealer. They want full coverage on the bike because, well, technically it's THEIR BIKE.
By , at 10/20/2008 06:08:00 PM
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