West Coast Motorsports Gets Worse
Last March I wrote about my friend getting bad service on his Honda Valkyrie. Well it just got worse! Last Friday the bearings on his re...
https://www.bikernewsonline.com/2006/05/west-coast-motorsports-gets-worse.htm
Last March I wrote about my friend getting bad service on his Honda Valkyrie. Well it just got worse!
Last Friday the bearings on his rear wheel failed and became shot. He discovered the nut holding down the rear wheel was over-torqued. The last person to touch this nut was a mechanic at West Coast Motorsports in Perris, CA.
If you recall, they took six hours to put on a new rear tire, a job that normally takes two hours. They charged him for six.
He also mentioned they stole his tool bag. He said it was missing after they worked on his bike. This is in addition to them replacing his chrome valve stem caps with plain plastic ones.
So now his bike is in his garage, torn apart, waiting for new bearings. Of course, he can't ride.
What's worse is that West Coast Motorsports keeps giving him the runaround, refusing to address the matter. He's absolutely livid, and he's posting messages on every motorcycle forum focused on Southern California. He's filing a complaint with the State of California.
What's the moral of the story?
1. Keep all receipts and paperwork in case you have to file a complaint or case.
2. Remove the custom valve stem caps before taking your bike in.
3. Remove all stuff from your bags before taking your bike in.
With a place like West Coast Motorsports, you can't take any chances.
Last Friday the bearings on his rear wheel failed and became shot. He discovered the nut holding down the rear wheel was over-torqued. The last person to touch this nut was a mechanic at West Coast Motorsports in Perris, CA.
If you recall, they took six hours to put on a new rear tire, a job that normally takes two hours. They charged him for six.
He also mentioned they stole his tool bag. He said it was missing after they worked on his bike. This is in addition to them replacing his chrome valve stem caps with plain plastic ones.
So now his bike is in his garage, torn apart, waiting for new bearings. Of course, he can't ride.
What's worse is that West Coast Motorsports keeps giving him the runaround, refusing to address the matter. He's absolutely livid, and he's posting messages on every motorcycle forum focused on Southern California. He's filing a complaint with the State of California.
What's the moral of the story?
1. Keep all receipts and paperwork in case you have to file a complaint or case.
2. Remove the custom valve stem caps before taking your bike in.
3. Remove all stuff from your bags before taking your bike in.
With a place like West Coast Motorsports, you can't take any chances.
guess your buddy should of got a Harley-Davidson instead, real bikers don't steal from other bikers
ReplyDeleteI wouldn't have expected anything else from West Coast.
ReplyDeletereally? my boyfriend is gonna go over there tomorrow to purchase a bike? bad idea?
ReplyDeleteTo the above commenter, keep in mind that a lot of bikes don't come fully assembled. That is, the dealer does the final assembly, which means of course, their service center.
ReplyDeleteWould love to hear more. I'm currently suing them for not only poor repair but also failure to live up a promised warranty/service contract.
ReplyDeleteI have a Honda I just bought from them and after only 115 miles the bolt that holds the shifter in place fell off while on the fwy in the fast lane. The bike has been in the shop for over 7 days to replace that missing bolt and adjust the clutch. Starting to wish I went somewhere else.
ReplyDeleteI am suprised, we have had great service from them, on my third bike and never a problem
ReplyDeleteGR
I am the owner of West Coast Motorsports and just became aware of this web site and the complaint. We stand behind our work 100%. We service probably 200-400 bikes per month with little or no problems. We have a 5 Star Rating and were selected as one of the "TOP 100 Dealers in the US".
ReplyDeleteI am amazed the poor information of these false claims. In the complaint about the Valkyrie, why is it the friend as to complain,
(get a life). Please also note how he complaints about other dealers. If we had quoted wrong it would certainly be an honest mistake. As he said "His Friend" was quoted
$150 - 2 hours labor, then was called back with a new quote of $250 for 6 hours. DO THE MATH. We charge $75 per hour so that means we wrote off $150 for making a simple error. Doesnt' seem like something a horrible crook would do! Secondly we are acused of stealing a tool kit, the same type that we have a least a 50 in a box in our service department, which we would have gladly given him a free one. The valve stem caps being lost once again would have been an oversite.(as he said he had to come back to get them, so obviously they weren't
stolen. Please keep in mind we gave him a $150 CREDIT! Common sense would tell you to remove any valuables from your bike before having it serviced. We normally ask customers to do that. Car Dealers, Car Washes, Repair Garages all have signs posted "NOT RESPONSIBLE FOR CUSTOMER VALUABLES"
By the way we were never taken to small claims. Another mis-fact.
I welcome any suggestions or complaints. But I do require that there is some fact to them.
Thank you
Barry Mc Kinley
Owner
West Coast Motorsports
One of the employees at West Coast just showed me your site. I can tell you we have never had a problem with the sales or service department. Pricing was always very fair and for the most part work was done ahead of schedule. Before using West Coast we had tried a few other dealers and did not receive as good service or employees who seemed to care. I would highly recommend West Coast Motorsports. I have been riding over 30 years so I have a good knowledge of bikes, dealers, good and bad service. I feel that they provide TOP Service.
ReplyDeleteMy husband and I are long time customers of West Coast Motorsports. They have been very supporative of our club and it's riders, touring all brands (including that funny brand HD, just kidding . . .). I haven't heard of any member complaining aobut poor service, lost parts or uncaring attitude. Matter of fact it has been just the opposite.it seems like with some people if everything doesn't go perfect they beocme ungluded. Welcome to life - problems will happen with everything.
ReplyDeleteDorothy B
Hey Dude
ReplyDeleteWho writes this BS, I am 19 and ride motocross, thye have always hooked-me up and fixed my YZ in time for the next race. David in the shop is a top mechanic, and cool.
West Coast Motorsports Rocks
Jimmy G
We have used West Coast Motorpsorts for nearly five years. I am in a club and I konw many of the other local members get their bikes serviced at West Caost as well as getting accessoires and stuff their. I have never heard anybody coplaint about poor service or rude treatment. Isn't it amazing how everyting happens to some people. They never realize maybe it is them. Look for the good not the bad!
ReplyDeleteWe think West Coast is Tops!
Mrs. & Mrs. JK
I have purchased 12 units and still counting from West Coast Motorsports within the last 9 months. Any warranty problems etc were resolved immediately. I have been very happy with all of their services and the concerned people and management. I continue to buy from them and can't belive the negative comments. Check closer probably very Negative People!
ReplyDeleteSU, Perris
The negative comments suprise me. We have dealt with WCMS for a long time and always felt we got top notch service. I orginally got started with WCMS's Service Deparment when Yamaha recommended them after I had problems with another large Yamaha Dealers Service Department. I would highly recommend West Coast Motorsports
ReplyDeleteJack& Lucy Hemet
Have never had a problem! Hell Ford just recalled a 1,000,000 cars and trucks, mistakes - do happen. I use to run a repair buisness and couldn't complete with West Coast Motorsports service and pricing.I had customers tell me they were great and my service and prices were to high. I heard bad stories about every dealer. I also learned that customers many time stretch the truth and overlook that they may have caused the problem. There is an old saying in the car business "Buyers are Liers" Probably applies here!
ReplyDeleteEd, Moreno Valley
West Coast Motorsports for Chritmas donated to my family (3 kids) all thre toys, my husband they gave tools for his job and me clothes. They also boght us beds, blanets, food and a refrigater. They gave us a tree and all the decoratons.
ReplyDeleteWe Love West Coast Motorsports
J Garcia & Family
Perris, CA
I am a single Mom with two boy 11 & 13 who race. West Coast has always gone out of there way to help me on repairs, bike set-up and payments. They have made it possible for my sons to race. Love Them!
ReplyDeleteSandra Brooks, Perris
Who ever wrote this negaative comment, most likely finds fault with everyting. All my friends and I use WCMS and I have never heard of anybody complainting. When I first started using them they found a short that two other dealers couldn't. Their service departemtn is great! Get a Life Steve.
ReplyDeleteMel H. Moreno Valley, CA
West Coast Sucks! Mary is a dumb ass!
ReplyDeleteThis shop is a joke I just pulled my 2007 450r from this shop because they couldn't make it run!!!!! It only took Callaway Motorsports 30 min to fix the problem (bad coil)! I wouldn't let West Coast fix my lawn mower!!!!!!
ReplyDeleteIf West Coast is such a good dealership why are they laying off one forth of their staff! As a former employee I have personally seen the mishaps in our service dept. And I would not let any of the Service Techs touch my personal bikes. These positive posts where all added by current staff members to counter any negative publicity we have received, Steve you nailed our Dealership with your article,Great Job. Stay away from West Coast Watch them go Bankrupt.
ReplyDeleteCheck out the times for the positive posts some just minutes apart amazing and two at 4:00 in the morning wow tweeeeeekers! Some one can't sleep maybe Barry is guilt ridden? haha
ReplyDeleteThe whole industry is off 25% or more. Perris is down the most of any City in California because of the sub prime loans. Read the papers. I don't know of a dealership that has not layed off employees, some a lot more then 25%Get your facts straight. I am a vendor to West Coast Motorsports and have never had a problem with them and they pay their bills always on time! I notice a x-employee posted negative comments, I am sure West Coast did not lay off their top employees.West Caost is in the Top 5% of my dealers. They care and are doing an excellent job.
ReplyDeleteTH- Parts Unl.
To all the people writing in about the good things West Coast has done for them thats great but what does it have to do with the SERVICE DEPT? Anyone can change oil and tires but when it comes down to it they can't do the big repairs. It's not there fault they are in a small area surrounded by bigger shops that could afford great service techs. I my self had two big repairs done there and they messed up both, one they "forgot to put back in the antifreeze" and sent the bike home with me. This was there best Service Tech. There are plenty of bigger shops around that have qualified techs, why in the world risk your bike when it costs the same at the other shops! WC has a very young staff that is still learning go with experance. 74 Motosports, Temeccula MS, Chapperal, Callaway just to name a few.
ReplyDeleteYour atv gets left outside in the weather 24-7. They have no covering for them. Is that how you want your "baby" treated?
ReplyDeleteMike J.
Bigger is certainly not better- I also ride a 450 and have had the exact opposite experience where one of the dealers you named couldn't diagnose a problem and West Coast was able to. I have been very satisfied with there service and like being treated like a paying customer rather then a number like the "Big-Shop". I have been impressed with Mary, always able to answer my questions.
ReplyDeleteZeke - Moreno Valley
Maybe questions like what time do you open?, where are you located?, or maybe do you guys change tires!
ReplyDeleteDude took a quad tire there to get pluged they said "you can't plug a tire they have tubes" WOW
Adam LBC
I have got two bikes and recently a Rhino from West Coast. There prices have always been goood, and I have never had any problems with the service department. I certainly can't say that about Chapprael!
ReplyDeleteJoey
Moreno Valley
I took my bike to another large dealership an got a quote of $1150 to fix IT. West Coast did the same repairs for $731.45 quicker then the othher shop had quoted me. Work was great, people know they stuff and I saved $400.
ReplyDeleteDave D.
Menifee
I have purchased many parts from you guys when I puchased my Polaris 500 to my rebuilding of my Polaris due to an accident. I have also purchased boots, helemt, jurseys and pants and many more parts. Thanks for all of the help! You guys are the best.
ReplyDeleteJohn H Perris,CA
These guys don't have a clue just call the service dept and ask a few technical questions about your bike and see what kind of answers you get! I did that and laughed! Then call any other shop with the same questions you will hear the diffrence right away!
ReplyDeleteJerry -MV
Hey Jerry I read your coment about the service department not being helpful. I had just the opposite experience on the phone, another "Big Box Dealer" blew me off but West Coast was very helpful, and saved me a trip in!
ReplyDeleteI have found most dealers won't even give any information over the phone. Jack Temecula,CA
hey Brett-
ReplyDeleteThanks for all your help, your honesty was apprecicated. I had been to two other dealers who I couldn't get a straight answer from. They were in to much of a hurry to make a quick sale and could care less about me or my questions. brett you took the time and ended up selling me a bike that was much less then what I though I wanted. I have ridden it already and its perfect.
Louis Anderson, Perris, CA
Its amazing that any one would support such a crap place like West Coast they are the laughing stock of the IE! Any ovh place you go talk with real riders and you will here about the mishaps of West Coast. If you trust these hacks to touch your bike you will regret it sooner or later! As far as their sales dept i have no experiance with them. But the parts dept and service dept have a bunch of kids with little or no knowledge of bikes. ANYONE WHO POSTS POSITVE FOR THIS TJ SHOP IS A JOKE THEMSELVES! Ask the service dept about vapor lock!!!! hahahaha
ReplyDeleteI have had great experiences with there service department. I know one of the mechanics was the Vance & Hines race mechanic so they certainly must know something.
ReplyDeleteTell us about a vabor lock Mr Know-It All! At leaset they are honest, some of the IE shops have been caught overcharging and not doing work that they charged for. Call the DMV! Better get all your details straight before you make such stupid comments.
I saw that comment posted by somebody who must borderline on being a idiot, referring to it has a TJ Shop. Wonder what that is?
ReplyDeleteI called them to ask what caused a vabor lock and this is what they said.
"When the gasoline overheats and boils inside the carb bowl or fuel pump of a hot engine it ceases to flow. This can cause the bike to stall or hard starting. It usually happens durning hot weather. Might be caused by hot engine, cooling system problems or try switching brand of gas" I am a mechanic and that is a Right On Answer! Maybe the other writer who referred to TJ was referring to himself "Top Jackass"!
Dave H, perris, CA
In a court of law the owner stated that Loc-tight is not meant to be used on a bike motor, scary huh? This guy is in charge, wonder why they have so many problems. Hey Berry check the manual!
ReplyDeletebetween my brother and I we have purchased 5 different bikes which all of them have been serviced by West Coast. We have never had any problems. Keep up the good work!
ReplyDeleteJZ perris,ca
To the above guy who wrote about the Service Tech who is an ex Vance and Hines race tech. What is this techs name? I got to hear this I know the Hines family personally and will ask Byron why one of his Race Techs left making 100k to go make 35k at West Coast! Which team did he work for Road Race, Drag? I will write back with what is said about this "guy".
ReplyDeleteTop Jackass is The Service Dept! They couldn't figure out why a 450R was stalling. Honda sent a tech out and figured out that West Coast Installed the wrong breather tube and was causing vapor lock and are now being sued!
ReplyDeleteWest Coast is great! You gotta feel sorry for those little boogers they are like the special ed class in grade school! Poor fn retards. "Can I fix your motorcycle? I am a real good mechanic!" Thats how they make you feel the shop is a joke and on their way out!
ReplyDeleteRain Man
I am the New Service Manager. I have over 30 years experience in in the service and parts departments of motorcycle dealerships. I have attended all of the manufacturers training programs over the years and have operated my own Motorcycle Repair business for over 7 years. I eat and sleep motorcycles and my hobby is restoring Vintage Motorcycles. I don't know what happened in the past but I can guarantee you Top-Notch Treatment and Service Work from West Coast Motorsports.
ReplyDeleteJeff Granados Service Manager
WEST COAST MOTORPSPORTS
"TOP 100 Dealer"
Hi Jeff-
ReplyDeleteThat is great news.I use to take my bike to another dealership that you were at and was always happy with your serivce. I know the West Coast Mechanics are good it was just the service manager. Now that isn't a problem. You will get me back as a customer.
Mel -Perris, CA
We would like to congratulate West Coast Motorsports Service Department being appointed by Yamaha as receiving the "Silver Certification". This is only obtained by a small percentage of Authorized Yamaha Dealers.
ReplyDeleteGreat Job West Coast Motorsports
Service Department!
R.E. , Service Trainer
Yamaha Motor Corporation
I hope you can turn this crap place around Jeff, Good Luck! Did you bring in a new staff? Or are you stuck with the old one?
ReplyDeleteDave H- Sure you called West Coast and they told you about vapor lock. Berry go f yourself! I hope someone gets hurt on one of the bikes you guys repair so you guys will pay big, hope it's one of your famliy members Berry!
ReplyDeleteBoy what a miserable person you are-to hope that somebody gets hurt. Hate to be your sole. Enjoy Hell!
ReplyDeleteRich J. perris, CA
I sure will Berry!
ReplyDeleteMy bad it's Barry.
ReplyDeleteArron Perris,Ca
I am so glad someone turned me on to this site. I got a quote for a rhino from West Coast and almost bought it then a friend had me read these posts, man I am I glad I didn't buy from this place! From what I hear the service dept is real bad. Who in there right mind would let anyone touch there toy with a history like theirs. Plus I saved 3,000 bucks going to Callaway. After talking to a few local shops while shopping around I heard some very bad stories about West Coast they really are the laughing stock of the IE. Steer Clear of these guys why risk it.
ReplyDeleteH.B. - Perris, CA
Hey my wife works for the Riverside court system Westcoast has been sued 4 times in the last 3 years for bad service/ mis installs
ReplyDeleteJohn Evans
Hemet CA
We were very happy with our purchase of our Rhino at West Coast. Matter of fact they tricked it all out for us and so far we have been very pleased. I noticed that somebody else made a comment that they went to Callaway and saved $3,000 on their Rhino. We checked all around when we bought ours and Callway didn't even carry Rhino, they were not a Yamaha Dealer. West Coast was the cheapest.
ReplyDeleteJune Schroder, Riverside, CA
If West Coast tricked it out you will be rebuilding it within 6 months put that in stone.
ReplyDeleteArron
Dear Mr. Evans-
ReplyDeleteMy wife showed me this site as she was leaving comments about our positive experience with West Coat Motorsports and our Rhino purchase.
I am attorney and very aware of claims and how they are filed. Aftering checking court records I noted that done of these claims were found against West Coast Motorsports. So other words according to the court there were 4unjust claims filed in the past 36 months. Check with your wife she will tell you the number #1 Group that has claims filed against them is Auto Dealers, Repair Dealers and related industries to auto and repairs. I don't know how many repairs West Coast does a year but I would assume 300-500 that means they run less then 1/4 of 1% claims against them. The auto industry average is 4%. Remember they were not found at fault on any of these claims. I don't have a interest in West Coast but I do have a interest in making sure that the truth is spoken and clear.
Riverside,CA
Thank you for catching my dumb ass mistake. I purchased the rhino from John Burr for 12,999 out the door not Callaway . West Coast was 3 grand more. Sorry for the mistake
ReplyDeleteH Boone
Just checked court records they have 17 court cases and lots of losses.
ReplyDeleteWhen did you become a Lawyer Barry from riverside?
ReplyDeleteOh no comment now huh?
ReplyDeleteJeff & Service Department
ReplyDeleteThanks for a great job and getting in ready in time for the race this weekend.
Jared- JStar Motors
Just wanted to let you know how much we apprecicated you guys going out of your way to stay open late and getting us the watercraft set-up for our river trip. Sorry we waited till the last second, we were luckly to find West Coast Motorsports and the nice knowledgeable people. Thanks Again
ReplyDeleteGomez Family
Riverside, CA
Jared you must suck as a racer if you have to take your bike to the dealership to set up your bike for a race! What kind of racing do you do? What is JStar Motors searched the web and nothing about bikes. Nice Barry you guys still suck!
ReplyDeleteAlso Jared you may want to go back and use some loc-tite they don't believe in it! Ask the owner.
ReplyDeleteMost off road race teams use very little Loctite. Loctite many years ago was very popular but there are now far more effective, quicker and easier ways to secure nuts and bolts. We all use wire ties, nylon nuts and or nylon lock washers. It makes it much easier to do a tear down, quick adjustment, or part replacement. I have been on three race teams in the past seven years and none of them hardly ever used Loctite. I know it is still used on engines and parts that are not used for competition or under heavy use or hard riding. I think a few motorcycle manufactures still speicfy it in their service manuals but they do not use it on there own offroad race vehicles.
ReplyDeleteJ. Thompson
LZX Racing,LTD
True that J but when a motor is assembled with out loc-tite or at least torqued bolts will back out. It happend to me! Thanks West Coast! $2000 rebuild with less than 3 hrs on the motor put together by West Coast.
ReplyDeleteAt the request of West Coast Motorsports we haveresearched your claim. First of all the judge in samll claims court sided with West Coast Motorsports. Secondly you admitted in court you had 8-12 hours (not 3) on the quad and had the brakes replaced after West Coast Motorsports worked on the unit. Thirdly EVEN the judge told you directly that the other dealer doing the work NOT West Coast Motorsports was at fault. You did not pay a dime for the repairs it was done under warranty and paid by HONDA. As the judge explained to you if the work had been done wrong HONDA would have debited West Coast Motorsports and paid the other dealer.
ReplyDeleteI strongly suggest that you consult with attorney before you continue to make false claims.
Manning & Marder, Kass, Ellrod, Ramirez, LLP
on behalf of West Coast Motorsports
Thanks for the great price. I went to 3 other places and nobody seemed to know anything about the
ReplyDeleteR1 and just wanted to make a sale. Apprecicate the help with the great financing.
Jerry Wilson
Moreno Valley
you rock-Thanks duddes- fixed my bike this morning, I bent the bars jumping. you guys are cool,
ReplyDeletethanks man
Johnieflyer69
moreno valley
Thank you everybody at West Coast Motrsports. You were all so nice. I got my Zuma Motor Scooter and had never had anything before with a motor other then my car. Everybody was so helpful, even Brett worked with me in the parking lot building my confidence. Parts was great getting the right helmet and my grocery holder in the back. I will certianly recommmend you to all my friends.
ReplyDeleteSara Thomsen
Moreno Valley,CA
hEY GUYS i KNOW i DIDN'T GIVE YOU MUCH TIME TO GET MY WAVE RUNNER READY. tHANKS FOR FIXING AND SERVICING IT SO WE CAN STILL GO TO THE RIVER THIS WEEKEND.gREATLY APPRECICATED.
ReplyDeleteSanterstein Family
Perris, CA
Does West Coast still offer the discount to lie about how good they are? Funny this article is 2 years old and only recently did they get good hits! You guys my want to check all of the other forums out there people say alot of BAD thing about this place! Check thumper talk!
ReplyDeleteHey Jeff-
ReplyDeleteThanks everybody in the service department for getting my son's bikes ready for the race.As you know we came all the way from Canada for the race and then blow the engine 4 days prior. Thanks for everybody getting it together and all the different trips you guys made to get him back running. He got a 4th overall. Thanks again for Great Service and everybody being so nice to our whole family.
Jefferson Family
Edmonton, Canada
Barry
ReplyDeleteI got the bike today. It is everything you said it was. Buying a Vintage Motorcycle from somebody you don't know 2,000 miles away can turn into a very bad experience. I can't believe that the day Honda build this bike it looked any better. You and you company were great with all the photo's and background on the bike. It is perfect in every way. The way you packed it in the wooden crate for trucking came out perfect.Pleae let me know if you have any other Vintage Bikes that are in this perfect condition. Your company truly is a "Motorcycle Expert"
Diaz Private Vintage Collection
James Patters, Curator
Elyria, Ohio
Barry-
ReplyDeleteJust wanted you to know we appreciate the job you and your did recently at the Outdoor National. Your help and charity is greatly apprecicated. All of the kids had a great time.
Rick Howdy
Glen Helen Racing
Hi Service Guys- thanks for taking care of me saturday Night at Star West . You guys made it possible for me to race. Wish West Coast Motorsports was in phoenix where I live.
ReplyDeleteKurt
#439 Phoenix, AZ
I really want to thank West Coast they rushed to get my top fueler up and running and I was able to set a new world record 5.07 @ 359 mph man these guys are good!
ReplyDeleteTerry Vance and Byron Hines
The above is a interesting comment-certainly doesn't sound very believable! Must be children at play!!!!!
ReplyDeleteJust wanted to say thanks for taking car of my Dad on that scocter. He is very happy!
Mel Garrison
Mead Valley, CA
Thanks eveybody- you turned a bad situtation into a good 1. I now relize I should have been pissed at Suzuki not you. Anyway thanks for taking my crap. Sorry
ReplyDeleteJ.M. Lopez
Perris, CA
Thaks for a smoking deal. luv you guys
ReplyDeletebrenda N.
Moreno Valley, CA
thanks jeff for taking care of my sons 50 on saturday. He was crying because he couldn't ride. I know your mechanic stopped everything for a few mintes to fix the carb. My son rode all day and had aball. You got a customer for life!
ReplyDeleteChris Ballard
Mead Valley
I had just about given up on getting my old honda fixxed. you guy sure know what you are doinng
ReplyDeletekeep up good work.
Mr. Leonard
Perris, CA
Brett & Jimmy
ReplyDeleteThanks for the smoking deal on the
R1. Already got 200 miles on it. It hauls.
Your Pal
Dave D.
Perris, CA
Thanks for tuning my nitro coupe!
ReplyDeleteFuck Westcoast!!!!!!!!!!
Your Mom
FUUUUUUUUUUUUUUUUUCK WESTCOAST!
ReplyDeleteThaks for finding the loose wire so quick. I am not sure if it happended at the other dealer or just came loose. Either way I glad you found it so quick and got me back riding. At the price of gas I can't affored to dirve my car and longer. you got a new cusotmer.
ReplyDeleteChris Becker
temecula,CA
Hi West Coast -
ReplyDeletethaks for making me aware of this site. I am amazed at how people are so short sited. I was happy with your service, your poeple were very nice and helpful. It like the old saying "a few people spoil it for everybody." Anybody who cusses like this and makes threats should not be let out of their cages. I am very happy with your company and will let all of my friends know.
Keep it up
Lance Zeimann
Moreno Valley
Hi Jeff- Service Guys--
ReplyDeleteMy husband asked me to let you know how great our Wave Runners worked over the 4th at the River. I know you guys didn't have much time and we sure were gratefull for you fixing them so quickly and getting the parts overnighted. We will certainly tell all our friends how good your serivce department is and how nice the people are.
Mrs. Gallanis
Riverside, CA
Brinta thanks for all your help with gear. You were so nice to spend so much time with me. I know I proabbly asked alot of dump questons -- thanks for not laughing. Never doing this before I didn't know what to get. I will certainly recommend you and West Caost Motorsports to all my frinds.
ReplyDeleteAnnie Powers
Temecula,CA
West Coast Motorsports
ReplyDeletec/o Barry Mc Kinley, Owner
Thank you for your kind donation, and offer to assist with the field trips.
Childrens Home
San Berdardino,CA
Sally Christoson
Thanks for your help on my bike. i know the problem was caused by the company I bought it at, but thanks for fixing it. i promise the next bike I will buy from you. You guys know what your doing while the other place had young kids. They might be great for fixing hamburgers but not fixing my bike! The way they put that wheel on I could have been kiled if it came off on the freeway. Tahks again for catching there screw-up.
ReplyDeleteLester Hollingworth
Riverside, CA
Hey Gents-
ReplyDeletei am so sorry, I got so upset about my kids 50 not running after you serviced it. Come to find out my son (7) wanted to waash his bike when I brought it home and (without me knowing) he put the hose up the exhaust and turned it on. Thanks for taking care of it and being so polite and understanding. I should have known better after all the times you have serviced my bike and my older sons quad and they were perfect.
James Patton
Laguna Beach
Hi Barry
ReplyDeleteThanks for all your help over the years to keep my sons bikes able to line up for the next race. I get so busy I forget to ever say thanks. Do you realize we have been coming to West Coast Motorsport for over six years without any major problems. Now if I can just keep Jaden injury free we might win a championship.
Thanks Barry and All the Staff At West Coast Motorsports. You truly do care about our customers.
The Boston Family
Moreno Valley, CA
West Coast Motorsports Crew
ReplyDeleteThnaks for making our annual charity ride a big success by hosting all ouyr members. Thanks again. You guys are the Best!
Inland Red Rider Club
Joe Menner, Sect
BRETT
ReplyDeleteTANK YU FOR HELPING ME ON THE MOTRBIKE. I KNOW ME ENGLIS IS NOT GOOD BUT YU HELPED NICE.
RODRIGO Chile
Hi Jeff
ReplyDeleteyou did a great in getting my wave runner ready for me this past weekend. Just wanted to let you know everything went well and never once did we have and probelms where it would shut off. I guess I should have brougth it to you the first time. I certainly will from now on.
Thanks again,
S. Holmes
Temecula, CA
sERVICE DEPT JEFF
ReplyDeletehey MAN THANKS FOR TAKING CARE OF MY WAVERUNNER---THE OTHER DEALER 74 MOTORSPORTS DIDN'T SAY ANYTHING AOBUT CLOSING WHEN I BOUGHT IT. I KNOW NOT YOUR PROBLEM TO FIX - BUT THAT WAS COOL YOU DID IT. I WILL BUY FROM YOU NOW. THANKS
TODD D.
Lake Elsinore
Cool Place--Thanks dudes-
ReplyDeleteRobin Alexander
Mead Valley,CA
Cool Place--Thanks dudes-
ReplyDeleteRobin Alexander
Mead Valley,CA
I am a x-employee of West Coast Motorsports. I heard about this site and wnated to post a comment. Even though I was layed off, it was a very cool place to work. The only pressure I ever felt was to do a good job and treat our customers fairly. I worked at one other shop and their only concern was to get anything and everything from the customer. I don't know who posted the early comments but I never heard of any upset customers. I would recommend them.
ReplyDeleteSandy Dillon
Moreno Valley
Hi service (Jeff)
ReplyDeletethanks for your help, I didn't know my son had worked on the bike before you did! He and I both learned a lesson.
JT
Moreno Valley
Hi Brett-
ReplyDeleteLove my scooter. thanks for the help. boy it is nice to put $8 in my tank instade of $40. great cusotmer service.
Geoffrey Tashman
Moreno Valley
I recently got layed off working here because of economy slow down. They always treated me right. I know their was one upset customer who kept making a big deal. They were wrong and lost in court. But because of this cuosmter West Coast started asking all their customers to post on this web site any feedback. That is why the last few months there is a lot of activity. West Coast is very fair and honest I know I worked their for almost three years full and part time!
ReplyDeleteP. Festa
Moreno Valley, CA
West Coast Motorsports
ReplyDeleteTHANKS
M. Brandsetter
Montclair, CA
Hey I didn't tink anybody could figure why my bike ekpt running crappy. Thanks Jeff and your guys for taking care of it and finally makeing it run right. West Caost Rocks.
ReplyDeleteSteve Dillion
Perris, ca
Very cool shop. thaks for hooking me up.
ReplyDeleteJuan Gomez
Perris
hEY i JUST GOT MY BIKE SERVICED AND PICKED UP ONE OF THE NEW T-SHIRTS. BIKE RUN GREAT AND ALREADY GOT FRIENDS WANTING TO GET THE T-SHIRT. THANKS
ReplyDeleteDAVID
PERRIS
Hi Jeff
ReplyDeletethanks for the help on my sons's, it is now runnning great. Wow didn;'t know about the gas problem.
Dusty Loomis
Riverside, CA
unbeliveable your guys were able to fix my CBR. Like I siad you were the 3rd shop and the other two couldn't find the problem. How stupid is that a wire would only short out once in a while under the gas tank. thanks David
ReplyDeleteJerry Wilson
Temecula,CA
Thanks for the prompt service-they were on it quick and itruns great. I noticed a lot of the shops have cut there hours with all the economy problems. Seems like most of them cut them to help themselves NOT there customers. Thanks West Coat Motorsports for keeping the service deaprtment open to accomodate cusotmers schedules.
ReplyDeleteJuan Martinez
Riverside, CA
Apprecicate all your help and support. The Service Department has done an excellent job in fixing my two pratice bikes.
ReplyDeleteNathan Ramsey
#25
I appreciate all the help and time you people gave to me and my kids and fiting us all wiht the right gear and bikes. We can't wait to go riding. Your The Best -- West Coast Motor Sports -- ROCKS
ReplyDeleteDennis M & Family
Murrieta, CA
Parts-
ReplyDeletethanks for getting my parts rusehd to me. bummer if I couldnt gon on the trip.been planing for long time.
you are great. thanks
everybody
ReplyDeletemerry christmas-- thanks for staying open late and getting my kids bike for me. He went over the top when he saw it!!
Rick M
Sunymead,CA
been taking my bike their for over 5 years--never a problem, great customer service. I read the last two comments, based on there stupid comments (probably the same person) together they probably have an IQ that equals the number of cyclinder of their bike (1-6).
ReplyDeleteI'm sure with that type of thinking they wouldn't know good service nor did they probably every do preventive maintneance. Aren't we lucky this in this world we only have a few of these types of people-and most of them are in jail!
Jimmy C
Moreno Valley
Never had any problems with West Coast. Real nice comments about the people. I guess consider the source,that comes with no education
ReplyDeleteand a lousy upbringing. I am sure glad I don't have to go through life in your body and weak mind. By the way I assue this must be a girl if they are riding a 250F. Get on a Mans Bike!
Jessie
Perris, CA
What a jerk that wrote the comments plus a bigit! never had a problem with them. I think they are cool people.
ReplyDeleteTom Raft
Perris
Dude-
ReplyDeleteyou guys are very cool ! thanks for the help with my dirt biek- finaly run super, man that other shop really f----ed it up and ripped me off!
Alex k
Beaumont
Hey Don=
ReplyDeleteThanks for your help, the bike is sweet!
Rocky Adler
Perris
wow --really nice comments the last two people. Propably the same person. IQ matches cylinders ONE.
ReplyDeleteNever had a problem with West Coast - They always seemed to go out of their way. Not the case with other delaers.
Jay Stevenson
Perris, CA
They always treated my wife and I great and gave us a big discount. I highly recommend them.
ReplyDeleteThey seemd to know alot more then some of the other dealers we have dealt with or the years. One big dealer in Riverside had our Rhino for a month and said nothing was wrong. We had the smae problem again so Yamaha recommended WC Motorsports. They figured out the problem in one day and covered under the warranty!
JM Marley
Temecula, CA
Your help was great--everybody was veri helpfull. thanks west coast.
ReplyDeletejack nevils
riverside, ca
thanks man-service dpt knows whats up! went to two other "supose to be Honda sevice centers, didn't know crap! West coast in one hour figured it out. Two others were a rip, one in TGemecula and one in Riverside
ReplyDeletedude- I see all the shops closing glad yopu haven't the last one that knows whats up
ReplyDeleteRoger
Just got my bike back for the third time from westcoast and the vibration is still not fixed. I am out 783.87 with no resolution I will not ever go back there again and will be filing suit in small claims court.
ReplyDeleteJohn Henderson
Perris Ca
Thanks for the smoking deal on the YZ. Grants kool.
ReplyDeleteJames Patterson
Temecula
I was so happy to see West Coast has gone under. Barry I hope you lost your ass, you are truly a dick head. You have ripped people off years and have gotten what you deserve!
ReplyDeleteHope you have a nice Holiday!
love,
The Honda Guy
DO NOT take your business to WCMS. They have been sued thirteen times, one of them was me (you can find a list on the riverside county court web site)!
ReplyDeleteThose guys at West Coast Motorsports are absolutely incompetent failures! They put the wrong oil filter in my dual sport motorcycle, then denied it outright. I had lots of evidence including the invoices for the repair, stating that they installed the wrong filter. Unfortunately, it wasn't enough, and I lost the case in court.